Return and Refund Policy

Last Updated: July 21, 2025

Thank you for shopping with VogueHill. We are committed to ensuring that your shopping experience is not only stylish and satisfying but also worry-free. Please read our Return and Refund Policy carefully before making a purchase.

✅ 30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. If for any reason you are not fully satisfied, you can request a return within this period.

To be eligible for a return, the item must be:

• Unworn and unused
• In the same condition as received
• In its original packaging, with all original tags attached
• Accompanied by a receipt or proof of purchase

❗ Note: Items sent back without a prior return request will not be accepted.

📩 How to Initiate a Return

To start the return process, please contact us at:
📧 help@voguehill.shop

Provide your order number, the item(s) you wish to return, and the reason for the return. Our customer support team will guide you through the next steps.

🚚 Return Shipping Label & Costs

• We do not provide pre-paid return shipping labels.
• Customers are responsible for the cost of return shipping unless the item:
  • Arrived damaged
  • Is defective
  • Was incorrectly sent by us

If your return qualifies for a shipping-paid return, we’ll provide instructions and cover the return shipping cost.

📦 Please use a trusted courier and ensure the product is securely packaged.

📫 Return Method

All returns must be mailed to the return address provided by our support team. We do not accept in-person returns.

💵 Currency

All transactions and refunds are processed in USD (U.S. Dollar).

🚫 Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (e.g., food, plants, or flowers)
• Personalized, custom-made, or special-order products
• Personal hygiene or beauty items (e.g., cosmetics)
• Hazardous materials, flammable liquids, or gases
• Gift cards and items marked as “Final Sale”

🔍 If you’re unsure whether your item qualifies, contact us before initiating a return.

🔄 Exchanges

Yes, we do accept exchanges.

To receive a different item:

1. Return the original product first.
2. Once your return is accepted, place a new order for the desired item.

This is the fastest and most efficient way to ensure you get the product you want.

🛠️ Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

1. Contact us immediately at help@voguehill.shop
2. Include photos of the issue and your order number
3. We’ll work quickly to resolve the issue through a refund or replacement

💳 Refunds

You may request a refund within 30 days of receiving your order.

• Once your return is received and inspected, we’ll notify you of the refund approval status.
• Approved refunds are issued to the original payment method within 10 business days.
• Please note: Your bank or credit card provider may take additional time to post the refund to your account.

🕒 If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at help@voguehill.shop.

🧾 Important Notes

• We do not charge any restocking fees.
• All returned items must comply with the eligibility criteria listed above.
• Returns sent without our approval will not be processed or refunded.

🤝 Need Help?

We’re here to support you 24/7.

📧 Email: help@voguehill.shop
💬 Live Chat: Available on our website

We value your trust and thank you for choosing VogueHill. Your satisfaction is our priority.

More Information

Business Name: VogueHill

Chat Support: 24/7 Live Chat Available

Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)

Email: help@voguehill.shop

Phone Number: +1 (312) 761-5310

Business Address: 10134 S Charles St, Chicago, Illinois 60643, United States