Shipping Policy
Last Updated: July 21, 2025
At VogueHill, we’re dedicated to ensuring a smooth and enjoyable shopping experience from checkout to delivery. This Shipping Policy outlines our guidelines for shipping across the United States, including delivery timeframes, shipping methods, tracking, and more.
By placing an order on our website, you acknowledge and accept the following terms.
📦 Shipping Rates
We offer a flat shipping rate of $7 on all orders within the United States. This flat rate applies regardless of your order size or value.
🚨 Note: Expedited shipping options are available at an additional cost (see below).
⏱️ Estimated Delivery Schedule
Our fulfillment process is designed for speed and accuracy. Below is our general timeline for standard shipping:
- Order Cutoff Time: 4:00 PM (GMT-06:00) Eastern Standard Time
- Processing Time: 1–2 business days (Monday to Friday)
- Shipping Duration: 8–10 business days (Monday to Friday)
- Estimated Delivery Window: 9–12 business days total
Please note that these are estimated timeframes and may vary depending on holidays, weather delays, high order volumes, or other unexpected factors.
🚚 Shipping Methods
We partner with FedEx as our primary shipping provider to ensure fast and secure delivery.
Need your order sooner? We also offer DHL Express shipping upon request:
- Expedited Delivery Time: 1–3 business days
- Additional Cost: Not included in the standard $7 flat rate
- To Request Expedited Shipping: Contact us at help@voguehill.shop prior to placing your order
🔍 Tracking Updates
Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can track your order in real time via the carrier’s website.
🔗 You can also visit our Order Tracking Page anytime to check the status of your shipment.
✏️ Address Modifications
If you need to change your shipping address:
- You must contact us within 24 hours of placing your order.
- Email us at help@voguehill.shop or use our 24/7 live chat.
⚠️ Once your order has been processed or shipped, we cannot make any address changes.
📦 Damaged Packages
We take every precaution to ensure your items arrive safely. If your package is damaged upon delivery:
- Contact us immediately via help@voguehill.shop or live chat.
- Please provide photos of the damage and packaging.
- We will initiate a replacement or refund based on the situation.
❌ Order Cancellations
You may cancel your order:
- Within 24 hours of placement, provided it hasn’t been shipped yet.
- Once your order has shipped, cancellation is no longer possible.
For post-shipment issues, please refer to our Return & Refund Policy.
⚠️ Wrong Address or Contact Details
If your package is returned to us due to an incorrect address, phone number, or email:
- The customer will bear the full cost of return shipping.
- We are not responsible for failed deliveries due to inaccurate information provided at checkout.
Please ensure all contact and shipping details are correct before confirming your order.
🌍 Shipping Limitations
Currently, VogueHill only ships within the United States.
We do not ship to:
- P.O. Boxes
- APO/FPO/DPO addresses
- International destinations
🤝 Customer Support
We’re here to help you 24/7. For questions about your order or shipment:
📧 Email: help@voguehill.shop
💬 Live Chat: Available on our website
📦 Track Orders: Use our Order Tracking Page
Thank you for shopping at VogueHill — where fashion meets comfort and reliability.
We appreciate your trust and look forward to delivering your next favorite piece!
More Information
Business Name: VogueHill
Chat Support: 24/7 Live Chat Available
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)
Email: help@voguehill.shop
Phone Number: +1 (312) 761-5310
Business Address: 10134 S Charles St, Chicago, Illinois 60643, United States
