Shipping Policy

Last Updated: August 25, 2025

At VogueHill, we are dedicated to ensuring a reliable and enjoyable shopping experience from checkout to delivery. This Shipping Policy explains our shipping rates, methods, timelines, and responsibilities. By placing an order on our website, you agree to the terms outlined below.

Shipping Rates
We offer a flat shipping rate of $17 on all orders within the United States. This applies regardless of the order size or value. Expedited shipping is available upon request at an additional cost.

Estimated Delivery Schedule
Orders placed before 4:00 PM (Eastern Standard Time) are processed within 1–2 business days (Monday to Friday). Standard shipping generally takes 8–10 business days, resulting in an estimated delivery window of 9–12 business days total.

• Order Cutoff Time: 4:00 PM (GMT-06:00) Eastern Standard Time
• Processing Time: 1–2 business days (Monday to Friday)
• Shipping Duration: 8–10 business days (Monday to Friday)
• Estimated Delivery Window: 9–12 business days total

Delivery times are estimates and may be impacted by holidays, courier delays, weather conditions, or unforeseen events. VogueHill will not be held responsible for delays caused by external factors such as severe weather or natural disruptions.

Shipping Methods
We work with trusted carriers including DHL, FedEx, USPS, and UPS to ensure safe and timely deliveries. Expedited shipping options (1–3 business days) are available at an additional cost. To request expedited shipping, please contact us at help@voguehill.shop before placing your order.

Tracking Updates
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can monitor your shipment through the carrier’s website or via the Order Tracking page on our website.

Address Modifications
If you need to update your shipping address, please contact us within 24 hours of placing your order at help@voguehill.shop or through live chat. Once the order has been processed or shipped, address changes cannot be made.

Wrong Address or Contact Information
It is the customer’s responsibility to provide accurate shipping and contact details. If a package is returned due to an incorrect or incomplete address, phone number, or email, the customer will bear the cost of reshipping. VogueHill is not responsible for failed deliveries caused by inaccurate information provided at checkout.

Damaged Packages
We take every precaution to ensure that products are securely packaged. If your order arrives damaged, defective, or in poor condition, VogueHill assumes full responsibility. Contact us immediately at help@voguehill.shop with photos of the damage, and we will arrange a replacement or refund.

Order Cancellations
You may cancel your order within 24 hours of placement if it has not yet shipped. Once shipped, cancellations are no longer possible. For issues after shipment, please refer to our Return and Refund Policy.

Shipping Limitations
Currently, VogueHill ships only within the United States. We do not deliver to P.O. Boxes, APO/FPO/DPO addresses, or international destinations. However, if you wish to request international shipping, you may contact us at help@voguehill.shop. Please note that international delivery is subject to approval and will require additional charges.

Customer Support
For questions regarding shipping, please contact us:
Email: help@voguehill.shop
Live Chat: Available during business hours on our website
Order Tracking: Use our online tracking page

At VogueHill, your satisfaction is our priority. We value your trust and look forward to delivering your next favourite piece with care and reliability.

More Information

Business Name: VogueHill

Chat Support: 24/7 Live Chat Available

Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)

Email: help@voguehill.shop

Phone Number: +1 (312) 761-5310

Business Address: 10134 S Charles St, Chicago, Illinois 60643, United States