Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship within the United States only. International shipping is not available at this time.

2. How much does shipping cost?

We offer flat-rate shipping of $7 on all U.S. orders. Expedited shipping via DHL is available upon request at an additional charge.

3. How long does shipping take?

Once your order is processed:

• Processing Time: 1–2 business days
• Shipping Time: 8–10 business days
• Estimated Delivery: 9–12 business days total

4. Can I track my order?

Yes! You’ll receive a tracking link via email once your order ships. You can also visit our Order Tracking Page on the website to check your order’s status.

5. What payment methods do you accept?

We accept all major credit/debit cards including Visa, MasterCard, American Express, and Discover. You can also pay securely via PayPal.

6. How do I cancel or modify my order?

You may cancel or change your order within 24 hours of placing it, as long as it hasn’t shipped. Email us at help@voguehill.shop or use our live chat for assistance.

7. Do you offer returns or exchanges?

Yes, we offer a 30-day return window. Items must be unused, with tags, and in original packaging. Exchanges are also accepted. Visit our Return Policy page for full details.

8. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In that case, we’ll cover the cost.

9. My item arrived damaged. What should I do?

Contact us immediately at help@voguehill.shop with photos of the damaged item. We’ll arrange a replacement or refund as quickly as possible.

10. How long does it take to receive a refund?

Refunds are processed within 10 business days after we approve and receive the returned item. It may take a few extra days for your bank to reflect the refund.

11. Do you have customer service support?

Yes! We offer 24/7 live chat support and respond promptly to all email inquiries sent to help@voguehill.shop.

12. Can I change my shipping address after placing an order?

You can change your shipping address within 24 hours of placing your order. Contact us immediately through live chat or email. After that, changes are no longer guaranteed.

More Information

Business Name: VogueHill

Chat Support: 24/7 Live Chat Available

Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)

Email: help@voguehill.shop

Phone Number: +1 (312) 761-5310

Business Address: 10134 S Charles St, Chicago, Illinois 60643, United States